FAQ

Q: How to use ratchet belt?

Mooniva ratchet belt uses an innovative ratchet buckle to lock the leather belt firmly every time you put it on. To adjust or remove the belt, you just need to push the small tab on the buckle. Watch the video and see how easy it is to use the belt.

YouTube video: http://youtu.be/-xq1UDwVDi0

 

Q: How to customize my belt?

A: You can customize your Mooniva belt in one of the following ways:

  • Swap buckle with any Mooniva belt buckles that are listed in Mooniva.com
  • Re-size the belt length following instructions below:

Step 1: Flip to the back side of the buckle

Step 2: Pull the small tab up to release the belt from the buckle

Step 3: Remove the belt from the buckle by pulling the belt away

Step 4: If the belt is too long, you can trim the belt to the proper length

Step 5: Insert the adjusted belt into the buckle 

Step 6: Push the tab down to lock the belt with buckle

 

Q: How do I get free shipping on my order?

A: For domestic orders shipping to addresses in the United States,  free standard shipping is available for any order that totals more than $15. Free standard shipping is usually via USPS First Class Mail or Priority Mail. It usually takes about 1 to 3 business days to reach US continental states. It can take up to 7 days to receive during busy holiday seasons.

For Canada, Mexico and the rest of world, there is a shipping option available for any orders that totals more than certain amount. 

However, if you return a product for reasons other than a manufacturer's defect, the cost of shipping will be deducted from your refund amount.

 

Q: When will my order ship?

A: Orders usually ship within 1 - 2 business days. 

 

Q: Do you have any larger sizes?

A: Mooniva belts are available in various size. Some belts has larger size available. Please check individual belts for available sizes.

 

Q: Is The Mooniva Belt made of real leather?

A: Yes! Not only is it real leather, it is really nice leather. Most leather is coarse and rough but ours is smooth and sturdy. We just choose to price them so everyone can afford the best.

 

Q: What size should I buy?

A: Our size is only based on your waistline. You can measure your waistline in inches. You pant's size is typically a few inches smaller than your waistline.

  • X-Small - size 20 to 27 inch waist
  • Small - size 28-32 inch waist
  • Medium - size 33-35 inch waist
  • Large - size 36-38 inch waist
  • X-Large - size 39-42 inch waist
  • XX-Large - size 43-46 inch waist

 

Q: How long will a Mooniva Belt last?

A: Mooniva belts are all made of top qualify leather. It will last much longer than conventional hole based belts, even they are also made of leather. See our Warranty and Return Policy page here.

 

Q: What is your return policy?

A: If you see any defects after you receive the belt, feel free to send the belt back, we will gladly replace your order with the same or different Mooniva belt, or refund your purchase cost. See our Return Policy here.

 

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